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About Fekkai
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Fekkai.com is a premium hair care brand established in 1996 by acclaimed stylist Frédéric Fekkai. As a leading brand in the industry, Fekkai.com offers a wide range of innovative and luxurious products that cater to individual hair needs and styles. Whether it's nourishing shampoos, conditioning treatments, styling products, or in-salon treatments, Fekkai.com's products are designed to enhance the natural beauty and health of each strand. The company's product line is ever-changing and continuously refreshed, incorporating the latest technologies and trends to provide customers with the best hair care experience possible. Fekkai.com also offers exclusive offers and specials, such as free shipping on orders over $50, and introduces limited edition collections, like the Summer Haircare Collection, which includes products specifically formulated to protect hair from the sun and beach-related elements. With Fekkai.com's commitment to excellence and dedication to quality, customers can trust that their hair is in good hands.
Fekkai Shipping Policy
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Fekkai.com offers free standard shipping for orders over $50 to the continental US.
Orders under $50 will have a shipping charge of $10.
Express shipping is also available for an additional fee of $10 for continental US orders.
International shipping is available at a flat rate of $20 for most countries.
Shipping times vary based on location and shipping method selected.
Fekkai Return Policy
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The official and authentic return policy of Fekkai.com allows customers to return products within 30 days of purchase for a store credit or exchange.
The store credit or exchange is valued at the original purchase price of the item minus the cost of shipping.
To initiate a return, customers must first contact Fekkai.com customer service and receive a return authorization number.
Items must be returned unopened, unused, and in their original packaging along with all accessories included in the original shipment.
Fekkai Refund Policy
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Refunds are processed in the original form of payment and may take up to 10 business days to be credited back to the customer's account.
Shipping and handling fees are not refundable.
If a customer received a damaged or defective product, they must contact customer service within three days of receiving the product to request a replacement or refund.
Fekkai.com reserves the right to refuse refunds on returned products that have been opened, used or damaged by the customer.